Frequently Asked Questions

Visit our Customer Service Portal to access Knowledge Articles and submit queries to our technical support team. 

Visit our Customer Service Portal to access support for purchases in your region. 

* Note: JavaScript and cookies must be enabled.

If you have questions about systems requirements, contact customer support: 866-994-2427.

This generally occurs if the Safari browser on your iPhone is set to privacy mode and set to not accept cookies. You will need to update this setting on your iPhone in order to view certain webpages. To update your iPhone settings, follow these steps:

1. Go to your iPhone Settings
2. Choose Safari
3. Choose Private Browsing "Off"
4. Choose Accept Cookies

Yes, Cengage.uk does support the use of Windows VISTA.

Cengage.uk does not currently support Vista 64 bit processors.

Since the full eBook and eChapter files can be large, we do recommend that you utilize a broadband connection for accessing Cengage.uk content.

During heavy volume periods, it can take several minutes for purchased items to populate your My Account page. If you are expecting to see content and it is not present, refresh the page by clicking your browser's refresh button. If it's been 30 minutes or more and your My Home page has not populated, please visit our Customer Service Portal.

Login to the site and go to My Home to view your electronic content. If you would like to view a receipt of your purchase(s) or check shipping status of a print text, click on My Orders.

Click on the My Home link in the top nav bar to access your purchased materials. You will need to login to access your content.

If you have accessed this website via a third party webpage (other than www.Cengage.uk) and are having trouble using the school picker, please copy and paste the url www.Cengage.uk directly into a new browser window and try again. The Cengage.uk website is not designed to be accessed via a "frame" within another site and this may be causing the issue. If you are still having trouble after trying this, please visit our Customer Service Portal.

Some online resources require the purchase of an access code whilst other products contain access codes which accompany the textbook. Cengage is unable to send physical components with eBooks, so if there are online resources you want access to please visit our Customer Service Portal and we'll be happy to assist you.

Due to processing times, orders ship within 1-2 business days after the order is received, (excluding weekends and public holidays). Shipping times vary but in general arrive within 1-2 business days for UK & Eire and between 3-7 business days for International orders.

For FedEx tracked shipments:

To the UK - £3.99

To all other EMEA regions - £8.99

Any purchases made on the cengage.uk website are limited to shipping within the above territories only. If in doubt please visit our Customer Service Portal and we can advise you.

• Sales Tax/VAT where applicable is applied at the point of sale and will be included in the final amount charged to your payment card.
• For orders which require shipping, you the buyer are responsible for duties and import VAT charges which are required by your country, any applicable charges will be requested by the carrier.
• For EU customers please be aware for shippable orders of €150 or less IOSS VAT (EU import VAT) will be applied at the local rate and added to your order during the checkout process.  For shippable orders over €150, import VAT will continue to be payable on arrival.

Please visit our Customer Service Portal. 

If you receive the wrong product or materials please visit our Customer Service Portal.

If you receive a damaged product please contact our Customer Service Portal.

Please visit our Customer Service Portal to discuss a refund.

Returns must be in mint condition. All software and CD-ROMs must be returned to Cengage with the original envelope seal or package seal unbroken and intact, using a pre-paid method to the address below.

• Google Chrome version 92 & 93
• Mozilla Firefox version 91 & 92
• Internet Explorer version 92 & 93
• Safari version 13 & 14

No Support: The following browsers are not supported. Content may appear on the pages; however, the UI display and product functionality may be different to the browsers listed under the Fully Supported column:

• Microsoft Internet Explorer
• Mozilla Firefox 90 and earlier
• Apple Safari 12 and earlier
• Google Chrome 91 and earlier
• Opera (any version)
• Any Browser not listed in the supported browsers list above.

Yes! Cengage eTextbooks are supported on the mobile app Cengage Read which is available for free. The Cengage Read mobile app is available for iOS and Android operating systems through the appropriate app store.

Apple Store - https://apps.apple.com/us/app/cengage-read/id6444260893

Google Play Store - https://play.google.com/store/apps/details?id=com.cengage.mobile.cengageread&pli=1

If you are having issues you can contact technical support service here.

Yes! We support eTextbook access and use within the EMEA region and internationally.

Digital content is functionally equivalent to the print textbook. In some cases, individual items have been removed for web delivery due to digital rights and restrictions.

Currently, students must be physically present in the Europe, Middle East & Africa region to successfully complete a purchase. If you are taking a class abroad and need to purchase an eTextbook for a class, please visit our Customer Service Portal.

Yes, you can access your content on up to two computers and two mobile devices.

Standard length of access to digital content is two years.

Go to https://cengage.uk and either login or create an account if you do not have one. On the home page enter your code in the code in the “Register Access Code” box after clicking “Register Access Code”. Follow the directions to complete the code registration process. Once you complete the process, you'll be able to access your eBook via My Home.

You can find out about out accessibility policy here 

Find out about the features in the Cengage Read mobile app here: https://cengage.uk/mobile-app/ 

You can view your book offline by downloading to the Cengage Read mobile app on Android and iOS:

Apple Store - https://apps.apple.com/us/app/cengage-read/id6444260893 
Google Play Store - https://play.google.com/store/apps/details?id=com.cengage.mobile.cengageread&pli=1 

If you had an existing CourseSmart eBook and are trying to access offline using the new VitalSource eReader, you may get an error. If so, please review the steps below:

If you see a screen similar to below when you login to your eBook offline:

You will need to follow these steps:

1. You will first need to access your eBook via a computer or laptop
2. Go to www.cengage.uk and login using your Cengage username and password
3. From your "My Home" page, click "Open" next to your eBook/eChapter
4. Once the eBook opens, go to the left navigation and click on "User Info"
   
   User Info:
   
   
   
    
5. From the User Info screen, Click "Change Password"
   
   
   
    
6. Enter your Cengage password (MUST match your Cengage password) and click "Save". This will sync your online account with your offline account and you will be able to access your eBook offline.
   
   
   
    

If you are getting an error when trying to login to the Cengage Mobile App first make sure you are using the correct username and password, this will be the same username and password as your Cengage account. If you continue to get an error, try resetting your password through the Forgot Password button. If you continue to have issue you can visit our Customer Service Portal . 

You can access any eTextbook you have purchased, that has been downloaded to your computer, smart phone, or tablet.

Yes, there is a 2-machine limit for computers.

Yes, but there may be restrictions that limit printing to a set number of pages. On selected eBooks printing is restricted and/or limited by the publishers and cannot be modified.

Login to the site and go to My Home. You will see the Cengage Digital Product you purchased. Click the "open" button to access it. Follow instructions on the screen for entering your university information and registering for your course.

For queries, please contact Tech Support.